Customer centre

Industries

Retail & distribution

Can another branch fulfil this order?

A sale starts at one counter, but the stock may sit in another branch, the customer may buy on credit and the next order may come through the online store.

A retail team at the sales counter

One order, three operating decisions

The branch manager

Before promising a delivery, check which location holds the item and whether it needs to be transferred. Review the movement alongside purchases when deciding what to reorder.

The accounts team

A distributor may collect only part of an invoice on delivery. Follow what was supplied, what the customer paid and which balance still needs collection.

The owner

Compare branch sales and stock while away from the shop. For operations in Pakistan, include your FBR POS or Digital Invoicing requirements when evaluating the checkout workflow.

Purrfect Pet Shop connected its branches to its online store

The retailer brought online orders, branch inventory and accounts together in Muhasib ERP. Read how its team moved beyond manual stock tracking.

Read the retail case study →Managing a restaurant counter? →

Retail formats

Grocery & retail marts

Trace a barcode sale through checkout and replenishment. Review how the branch decides which fast-moving items to reorder.

View the sector guide →

Pharmacies & medical stores

Follow a delivery from receipt to shelf. Use a sample batch with an expiry date to evaluate the stock and purchasing workflow.

View the sector guide →

Fashion & boutiques

Follow one style across sizes, colours and locations. Check what staff can offer when a customer asks for another size.

View the sector guide →

Plan your walkthrough

Bring one branch transfer and one part-paid invoice. Trace both through stock and accounts with a product specialist.

Discuss your retail operation →

Industry portfolio

Retail and distribution customers

Explore the customer directory →